What is the Mass ISPI?

The Massachusetts ISPI is a chartered chapter of the International Society for Performance Improvement. We are the premier, local source of performance improvement information, tools, and professional development opportunities for performance improvement professionals seeking a community of practice.

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What is ISPI?

Founded in 1962, the International Society for Performance Improvement (ISPI) is the leading international association dedicated to improving productivity and performance in the workplace. ISPI represents more than 10,000 international and chapter members throughout the United States, Canada, and 40 other countries. ISPI's mission is to develop and recognize the proficiency of our members and advocate the use of Human Performance Technology. Assembling an Annual Conference & Expo and other educational events like the Institute, publishing books and periodicals, and supporting research are some of the ways ISPI works toward achieving this mission.

Massachusetts ISPI: Meeting Information

Click on session title for program details and to register.

Stop the Jump-To-Solution Approach

Dana Robinson, Founder Partners in Change, Inc

“Our teams are not following procedures which result in system failures. Could you deliver a program that will refresh everyone on the procedures and importance of following them?” Do you receive these types of requests? The manager making the request has jumped to a training solution when it may be insufficient or even unnecessary. The goal is to engage the manager in a discussion that focuses on the performance and business results that are needed and not the solution that was requested. This is the reframing skill used by Performance Consultants and requires that we ask powerful, thought provoking questions. In this session Dana Robinson will overview the mental model used by Performance Consultants when they want to reframe solution requests into discussions of strategic, business results, determining what the appropriate next steps should be.

March 24, 2017 Webinar

Past ISPI of Massachusetts meetings

See a list of recent meetings.

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