Massachusetts ISPI: Meeting Information
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Joan Comeau, Salem State University
In 2014, Salem State University created a centralized student support center (Navigation Center). A knowledge center support tool was purchased to provide a searchable self-service tool for common questions. Information Technology Services (ITS) decided to partner with the Navigation Center to use the tool as a repository for the wealth of files, job aids, hand-outs, and other knowledge. Previously, several attempts in ITS, were made using a wiki, google doc files, and shared network folders. These were not searchable by our user community and were an internal resource only. At the same time the outdated university website was poised for an overhaul to meet the needs of mobile centered students and staff. Finally, the ITS department embarked on embracing the ITIL (Information Technology Infrastructure Library) framework and agile tools for a more efficient business model.
Wednesday, October 25, 2017
Dr. Carol Sharicz, and Joe Turner
In the best companies, all work starts with the Strategic Plan, a 3 – 5 year view of where the company is going and what needs to be done to get there. In other words, get the big picture right first, and then drill down to the details. The same logic holds true for teams assigned to complete a project. Resisting the desire to dive directly into the details of technical requirements, a wise project manager includes a broader consideration of which systems, processes, activities, projects and organizations are impacted by this project. Systems’ thinking helps project managers understand the interconnections among causes and effects that ultimately influence business success. Identifying and working with these factors helps them ensure that selected projects and initiatives achieve sustained competitive advantage and optimize the impact on processes and systems. Project management provides a powerful set of tools that they can use to make sure that critical projects are delivered on time, within cost and scope, and with high quality. In this discussion Dr. Carol Sharicz and Joe Turner will relate an approach to managing a project that incorporates systems thinking. They will provide samples of successful projects, tools, processes and templates.
November 16, 2017
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