Massachusetts ISPI: Meeting Information
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Dana Robinson, Founder Partners in Change, Inc
“Our teams are not following procedures which result in system failures. Could you deliver a program that will refresh everyone on the procedures and importance of following them?” Do you receive these types of requests? The manager making the request has jumped to a training solution when it may be insufficient or even unnecessary. The goal is to engage the manager in a discussion that focuses on the performance and business results that are needed and not the solution that was requested. This is the reframing skill used by Performance Consultants and requires that we ask powerful, thought provoking questions. In this session Dana Robinson will overview the mental model used by Performance Consultants when they want to reframe solution requests into discussions of strategic, business results, determining what the appropriate next steps should be.
March 24, 2017 Webinar
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