What is the Mass ISPI?

The Massachusetts ISPI is a chartered chapter of the International Society for Performance Improvement. We are the premier, local source of performance improvement information, tools, and professional development opportunities for performance improvement professionals seeking a community of practice.

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What is ISPI?

Founded in 1962, the International Society for Performance Improvement (ISPI) is the leading international association dedicated to improving productivity and performance in the workplace. ISPI represents more than 10,000 international and chapter members throughout the United States, Canada, and 40 other countries. ISPI's mission is to develop and recognize the proficiency of our members and advocate the use of Human Performance Technology. Assembling an Annual Conference & Expo and other educational events like the Institute, publishing books and periodicals, and supporting research are some of the ways ISPI works toward achieving this mission.

Massachusetts ISPI: Meeting Information

Click on session title for program details and to register.

Capture What You Know Using KCS for Mobile Centric Users

Joan Comeau, Salem State University

In 2014, Salem State University created a centralized student support center (Navigation Center). A knowledge center support tool was purchased to provide a searchable self-service tool for common questions. Information Technology Services (ITS) decided to partner with the Navigation Center to use the tool as a repository for the wealth of files, job aids, hand-outs, and other knowledge. Previously, several attempts in ITS, were made using a wiki, google doc files, and shared network folders. These were not searchable by our user community and were an internal resource only. At the same time the outdated university website was poised for an overhaul to meet the needs of mobile centered students and staff. Finally, the ITS department embarked on embracing the ITIL (Information Technology Infrastructure Library) framework and agile tools for a more efficient business model.

Learn about how about how Knowledge Center Services (KCS) was developed in ITS, how KCS, ITIL and agile work together, the challenges, the successes, tools used and next steps.

Wednesday, October 25, 2017

Systemic Project Leadership

Dr. Carol Sharicz, and Joe Turner

In the best companies, all work starts with the Strategic Plan, a 3 – 5 year view of where the company is going and what needs to be done to get there. In other words, get the big picture right first, and then drill down to the details. The same logic holds true for teams assigned to complete a project. Resisting the desire to dive directly into the details of technical requirements, a wise project manager includes a broader consideration of which systems, processes, activities, projects and organizations are impacted by this project. Systems’ thinking helps project managers understand the interconnections among causes and effects that ultimately influence business success. Identifying and working with these factors helps them ensure that selected projects and initiatives achieve sustained competitive advantage and optimize the impact on processes and systems. Project management provides a powerful set of tools that they can use to make sure that critical projects are delivered on time, within cost and scope, and with high quality. In this discussion Dr. Carol Sharicz and Joe Turner will relate an approach to managing a project that incorporates systems thinking. They will provide samples of successful projects, tools, processes and templates.

November 16, 2017

Past ISPI of Massachusetts meetings

See a list of recent meetings.

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